Privacy Policy

Last Updated: [Insert Date]

At Billiards Shop (“us”, “we”, or “our”), we are committed to protecting the privacy of professional players and billiards enthusiasts who use our website usbilliardscenter.com. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or make purchases from us.

1. Information We Collect

We collect the following types of information to provide and improve our services:

• Personal Identification Information: Name, email address, shipping address, phone number, and payment details when you place an order.
• Transaction Information: Details about products you purchase, payment method, and order history.
• Technical Data: IP address, browser type, device information, and cookies data for website analytics.
• Communication Data: Records of your correspondence with us via email or customer service channels.

2. How We Use Your Information

We use the collected information for the following purposes:

• To process and fulfill your orders for pool cues, snooker cues, cases, and accessories
• To provide customer support and respond to inquiries
• To improve our website functionality and user experience
• To prevent fraudulent transactions and enhance payment security
• To send order confirmations, shipping notifications, and service-related communications
• For internal analytics to understand our customers’ preferences for billiards equipment

3. Data Sharing and Disclosure

We may share your information in the following limited circumstances:

• Payment Processors: We share necessary transaction details with PCI-DSS compliant payment gateways (Visa, MasterCard, JCB, PayPal) to process your payments securely.
• Shipping Providers: We provide shipping companies with the minimum required information to deliver your orders globally (excluding certain Asian and remote regions).
• Legal Requirements: When required by law or to protect our legal rights, we may disclose information to law enforcement or other authorities.
• Business Transfers: In case of merger, acquisition, or sale of assets, customer information may be transferred as part of the transaction.

We do not sell your personal information to third parties for marketing purposes.

4. Data Storage and Security

We implement robust security measures to protect your information:

• All payment transactions are encrypted using 256-bit SSL technology
• We never store complete payment card details on our servers
• Regular security audits and vulnerability assessments
• Limited access to personal data to authorized personnel only
• Data retention only for as long as necessary to fulfill the purposes outlined in this policy

While we strive to protect your information, no electronic transmission or storage method is 100% secure. We encourage customers to use strong passwords and protect their account credentials.

5. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal data:

• Access: Request a copy of the personal data we hold about you
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your personal data, subject to legal requirements
• Opt-out: Unsubscribe from marketing communications (transactional messages will still be sent)
• Restriction: Request limitation of how we use your data
• Portability: Request transfer of your data to another service provider

To exercise these rights, please contact us at [email protected].

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to:

• Remember your preferences and shopping cart items
• Analyze website traffic and usage patterns
• Improve our product offerings and website functionality

You can control cookies through your browser settings. Disabling cookies may affect certain website features.

7. International Data Transfers

As we serve customers worldwide (with some regional exceptions), your information may be transferred to and processed in countries other than your own. We ensure all transfers comply with applicable data protection laws.

8. Children’s Privacy

Our website and products are not directed at children under 16. We do not knowingly collect personal information from children.

9. Changes to This Policy

We may update this Privacy Policy periodically. The “Last Updated” date at the top indicates when revisions were made. Continued use of our services after changes constitutes acceptance of the updated policy.