Term and Conditions

1. Website Use

1.1 Access and Eligibility

Our website is intended for billiards enthusiasts aged 18 or older who wish to purchase premium billiards equipment. By using our site, you represent that you meet these criteria.

1.2 User Responsibilities

You agree to:

• Provide accurate information when creating an account or making purchases
• Not use our site for any unlawful purpose
• Not attempt to interfere with site operations or security
• Not reproduce or distribute any content without permission

2. Products and Services

2.1 Product Descriptions

We specialize in high-quality billiards equipment including:

• Pool cues (1-piece, 2-piece, 3/4 jointed)
• Snooker cues (Baize Master, Centre Joint)
• Cue cases (American Pool, 3/4 Joint)
• Balls, chalks, tips, and accessories
• Billiard room equipment

We make every effort to display products accurately, but colors may vary slightly due to monitor differences.

2.2 Product Availability

All products are subject to availability. We reserve the right to limit quantities and discontinue products without notice.

3. Orders and Payments

3.1 Order Process

Orders are processed within 1-2 business days (excluding weekends/holidays). You’ll receive an order confirmation email with details.

3.2 Payment Methods

We accept:

• Visa
• MasterCard
• JCB
• PayPal

Payment is processed at time of order. You authorize us to charge the total amount to your selected payment method.

3.3 Pricing and Taxes

All prices are in USD. International customers are responsible for any customs duties, taxes, or import fees.

4. Shipping and Delivery

4.1 Shipping Options

We offer:

• Standard Shipping ($12.95): Via DHL/FedEx, 10-15 business days
• Free Shipping: For orders over $50 via EMS, 15-25 business days

We ship worldwide except to certain Asian countries and remote locations.

4.2 Delivery Responsibilities

Once shipped, you become responsible for the goods. We’re not liable for:

• Delays due to customs or carrier issues
• Incorrect addresses provided by customer
• Loss or damage after delivery confirmation

5. Returns and Refunds

5.1 Return Policy

We accept returns within 15 days of delivery for most unused items in original condition with all packaging. Non-returnable items include:

• Chalks
• Cue Tips
• Cloth Care products

5.2 Return Process

1. Email [email protected] within 15 days
2. Include order number, product details, and reason
3. Wait for return authorization and RMA number
4. Ship to: Billiards Shop Returns, 2904 Berry Street, Colorado Springs, CO 80904

5.3 Refunds

Refunds are issued to original payment method within 5-10 business days after inspection. Original shipping costs are non-refundable unless due to our error.

6. Intellectual Property

All content on our website (logos, text, images, etc.) is our property or used with permission. You may not reproduce, distribute, or create derivative works without our written consent.

7. Liability Limitations

Billiards Shop shall not be liable for:

• Indirect, incidental, or consequential damages
• Product misuse or modification
• Events beyond our reasonable control

Our maximum liability is limited to the purchase price of the product in question.

8. General Provisions

8.1 Governing Law

These terms are governed by Colorado law. Any disputes shall be resolved in Colorado courts.

8.2 Changes to Terms

We may update these terms periodically. Continued use after changes constitutes acceptance.

8.3 Contact Information

For questions about these terms, contact:

Billiards Shop
2904 Berry Street
Colorado Springs, CO 80904
Email: [email protected]